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Does Stacks include ongoing support?

Stacks implementation includes a half-day training program and robust training/help materials. Additional training may be scheduled as needed and Stacks offers additional content migration support for libraries that want some help with the heavy lifting. 

  • Three individual Training Sessions will be provided to as many trainees as necessary focusing on Administration, Content Editing, and Content Best Practices
  • Online access to step-by-step Stacks Manual
  • 24/7 Online Support Desk: Support.
  • Online Video Tutorials
  • Stacks libraries are also supported by EBSCO customer service, available Monday through Friday, 24 hours a day and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. (EST)

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