Configure the templates for e-mails sent as the confirmation, cancellation, or reminder of Bookings made by users. Stacks configures a default format for each of these, though they may be customized here.


New Bookings



  1. Provide the e-mail which should appear in the ‘Sender’ field of the e-mail in the ‘Reply E-mail Address’ field

  2. Provide the subject of the e-mail in the ‘E-mail Subject’ field

  3. Optional Edit the body of the email using any of the following parameters

    • %datetime%

    • %duration%

    • %group%

    • %room%

    • %occupancy%

    • %description%

    • %name%

    • %email%

    • %phone%



Cancelled Bookings


  1. Provide the e-mail which should appear in the Sender field of the e-mail in the ‘Reply E-mail Address’ field

  2. Provide the subject of the e-mail in the ‘E-mail Subject’ field

  3. Optional Edit the body of the email using any of the following parameters

    • %datetime%

    • %duration%

    • %group%

    • %room%

    • %occupancy%

    • %description%

    • %name%

    • %email%

    • %phone%


Booking Reminder



  1. Set the number of days before which the reminder should be sent to the user

  2. Set the time of day the reminder should be sent

  3. Provide the e-mail which should appear in the ‘Sender’ field of the e-mail in the ‘Bookings Reminder Reply E-mail Address’ field

  4. Provide the subject of the e-mail in the ‘E-mail Subject’ field

  5. Optional Edit the body of the email using any of the following parameters

    • %datetime%

    • %duration%

    • %group%

    • %room%

    • %occupancy%

    • %description%

    • %name%

    • %email%

    • %phone%

  1. Click SAVE E-MAIL TEMPLATES